Our Privacy Policy

Discretion, trust, and data protection.

Feliz Esperanza (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or submit an inquiry through our consultation form.

Updated 1 July 2026

Data requests: pb@felizesperanza.com

Information We Collect

We collect contact information, including full name, email address, and phone number; inquiry details about the type of service you are interested in, such as off-market property acquisition, full property management, or other real estate needs; and technical data including IP address, browser type, device information, and pages visited through cookies and analytics tools. We do not collect sensitive personal data such as financial information or health data through this website.

How We Use Your Information

We use your personal data to respond to your inquiry and provide personalized real estate consultation services; schedule and manage private consultations; communicate with you about properties, services, or relevant updates; improve our website and services; and comply with legal and regulatory obligations.

Legal Basis for Processing (GDPR)

We process your personal data based on consent when you voluntarily submit your information through our form; contractual necessity to provide the services you have requested; legitimate interest to operate and improve our business and respond to inquiries; and legal obligation when required by law.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted service providers, such as email platforms, CRM systems, or legal advisors, who help us deliver our services and are bound by confidentiality obligations; with professional partners such as lawyers, notaries, or tax advisors when necessary to assist with your property transaction; if required by law, regulation, or legal process; or in the event of a business transfer or merger.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Inquiry and consultation data is typically kept for up to 3 years after your last interaction with us, unless you request earlier deletion. We periodically review and securely delete data that is no longer needed.

Your Rights Under GDPR

You have the right to access the data we hold about you; request rectification of inaccurate or incomplete information; request erasure, also known as the right to be forgotten, in certain circumstances; restrict processing; request data portability; object to processing based on legitimate interest; and withdraw consent at any time. Withdrawal will not affect processing carried out before withdrawal. To exercise any of these rights, please contact us using the details below.

Cookies and Tracking Technologies

We use cookies and similar technologies to ensure the website functions properly, analyze website traffic and performance, and remember your preferences. You can manage your cookie preferences through your browser settings. We do not use cookies for targeted advertising at this time.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

International Data Transfers

If you are located outside the European Economic Area (EEA), your data may be transferred to and processed in countries outside the EEA. In such cases, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact Feliz Esperanza at pb@felizesperanza.com. Website: https://felizesperanza.com.

Supervisory authority

You have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) or your local supervisory authority if you believe your data has been processed unlawfully.